* 30-Day No-Risk Money-Back Guarantee is limited to Software product purchases made directly from this Pimsleur Language Programs offer page and does not include return shipping. You are responsible for all return shipping costs. We cannot accept C.O.D. shipments. Products not purchased via this offer page are not covered by this policy. To request your refund, you must call 1-800-831-5497, within 45 calendar days of shipment of your order. Please have your original order number in hand. To be eligible for a refund, you will need to print, sign and fill out a sworn declaration form that we will supply to you (including first and last name, order date, order number and contact information) stating that you are the original purchaser and that you have not made copies of the product or retained any copies, nor have you authorized anyone else to do so. The declaration and product need to be returned by USPS Mail and received by Simon & Schuster/Pimsleur within 60 days of original purchase date. We recommend obtaining a tracking number for your shipment. Simon & Schuster/Pimsleur is not responsible for returns lost in transit. Returns eligible for a refund will result in a credit of the purchase price (plus applicable sales tax charged) to the credit or debit with which the item was purchased. Allow 4-6 weeks from Simon & Schuster/Pimsleur’s receipt of the required material for the refund to be processed. Available only in the United States, excluding Puerto Rico, US Virgin Islands and APO/FPO. You must return the product undamaged. This offer pertains solely to your original purchase and not to any product received in exchange for your original purchase. This policy applies to only one purchase transaction per customer. Any returns not in compliance with this policy are not eligible under its terms.