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* 30-Day No-Risk Money-Back Guarantee is limited to purchases made directly from or via its customer service call-center (excluding monthly subscriptions) and does not include return shipping for physical products. Customer is responsible for all return shipping costs. We cannot accept C.O.D. shipments. Original shipping costs are non-refundable. Products not purchased directly from are not covered by this policy. To request your refund, you must call 1-800-831-5497 (US/Canada), +1 800-051-4293 (International) or email within 30 calendar days of purchase of your order. Please have your original order number in hand or included in your email request. To be eligible for a refund, you will need to print, sign and fill out a sworn declaration form that we will supply to you (including first and last name, order date, order number and contact information) stating that you are the original purchaser and that you have not made copies of the product or retained any copies, nor have you authorized anyone else to do so. You must obtain a declaration from Simon & Schuster/Pimsleur before you can receive a refund under this policy. For physical products, the declaration and product need to be returned by regular postal mail and received by Simon & Schuster/Pimsleur within 30 calendar days of receipt of the declaration. For digital products, the declaration needs to be returned by email within 7 calendar days of receipt. We recommend obtaining a tracking number for your physical shipments. Simon & Schuster/Pimsleur is not responsible for returns stolen, mishandled, or lost in transit. Returns eligible for a refund will result in a credit of the purchase price (plus applicable sales tax charged) to the credit or debit card with which the item was purchased. Allow 4-6 weeks from Simon & Schuster/Pimsleur’s receipt of the required declaration for the refund to be processed. Products must be returned undamaged in accordance with this policy and Simon & Schuster/Pimsleur shall have no obligation to provide a refund for any products that have been damaged, as determined by Simon & Schuster/Pimsleur in its reasonable discretion. This offer pertains solely to your original purchase and not to any product received in exchange for your original purchase. For subscriptions, this offer is valid only during the initial subscription period and not any renewal. This policy applies to only one (1) purchase transaction per customer. Any returns not in compliance with this policy are not eligible under its terms and will be discarded without a refund. 30-DAY NO-RISK MONEY-BACK GUARANTEE IS VOID WHERE PROHIBITED. FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS GUARANTEE ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. Pimsleur digital downloads and opened physical products cannot be returned for credit or refund except as set forth in our 30-day no-risk money-back guarantee. Once you purchase a digital product, we are unable to provide a refund except as set forth in our 30-day no-risk money-back guarantee. If for any reason you have trouble downloading, please contact Pimsleur Customer Service, and we will arrange an alternate method for you to receive your purchase.